Built on relationships, not volume
Robbie has been doing this for over 20 years. Not as a name on a letterhead, but as the person on the other end of the phone when you have a question about a case. That kind of direct access is rare in a lab relationship — and it's what Renew has always been built around.
Dallas offices keep coming back because they know who they're calling. There's no one different every time, no wondering if the message got to the right person. You call Robbie, you get Robbie.